Customer Support - FAQ

Q1 - When can I expect to get paid for my settled transactions?

A1 - We provide 48-hour funding.  For example, Monday batches are paid on Wednesdays and Friday/Saturday/Sunday batches are paid on Tuesday.

Q2 - When will I receive my Indigo Payments monthly statement?

A2 - Statements are generated on the 2nd of each month and mailed between the 3rd and 6th day of the month.

Q3 - Do you offer online reporting?

A3 - Re$ource online is our innovative Web-based tool that enables you to quickly and easily access all of your processing data.  Whether you need assistance with reconciliation, daily reports or retrievals, you’ll benefit from Re$ource online.  Please contact our Customer Service group to receive access to this reporting tool.

Q4 - How Do I Change My Banking Information?

A4 - Please fax a copy of a preprinted check or bank letter with Legal/DBA Name, Address, Routing # and Account # to 1-877-331-0338.

Q5 - Who will support me once my Indigo account is set up?

A5 - Your local Account Manager is always available to you, and you’ll have access to our toll-free, Customer Service and 24-hour Technical Support teams.

Q6 - What types of credit cards can I accept if I process with Indigo Payments?

A6 - Indigo Payments provides access to Visa, MasterCard, Debit, American Express, Discover, Diners, JCB and EBT, Voyager and Wright Express.

Customer Service/Technical Support
/Supply Orders
Phone:  800.988.8386
Hours:  Monday - Friday, 9:00 AM – 6:00 PM (EST)

Technical Support Help Desk (after hours)
Phone:  800.354.8893
Hours:  24/7