Is your payment processor growing your profits or just taking a cut?
Experience the Indigo difference with:
Revenue-generating
products
products
Custom
implementations
implementations
Unique rate
guarantees
guarantees
Get started today
A fully integrated suite of payments products
Streamline orders, manage inventory, and boost sales.
In-store, online, mobile, services, dining or any way you take payments.
Capture customer information, communicate targeted marketing messages, and reward loyal customers.
When a traditional bank loan isn’t an option, Indigo’s Clover Capital will fund your renovations, extra inventory and more.
Eliminate the cost of accepting payments with our easy-to-implement solutions.
Custom support and development
From small tweaks to custom builds, have Indigo bring your vision to life.
Let’s discuss your project
Trusted by thousands of businesses – big and small
“We have had a very positive experience with Indigo Payments and our local sales representative. He’s prepared us for the new PCI requirements and helped us become EMV ready. Like our shop, the Indigo rep works locally, right here in the community. He always willing to come in to help, and most importantly, he always answers his phone.”
Andy Garcia and Tommy Bencharit
Owners of Cycle Depot
I was rescued by Indigo Payments years ago and have remained an avid customer ever since. Native Boutique’s previous card provider was charging outrageous rates and when I wanted to cancel, they made it nearly impossible. My Indigo rep not only provided a much, much, lower rate but he also helped me navigate the process of terminating my old relationship. To top it off, in all these years, I’ve never had a rate increase. Thanks Indigo.”
Michelle Helseth
Owner of Native Boutique
“Hal (Ocean View Liquor Owner) has never been happier with our credit card processor. For the first time, we can actually see what we are being charged. Our statement is easy to read and understand. Compared to the way our previous processor hid the rates and fees we were being charged – it’s like night and day. And our debit process works great – it didn’t use to. Thanks Indigo.”
Vaz
Manager of Ocean View Liquor
“We have been in business for 34 years and spent the last 10 years with another processor. We recently switched to Indigo because they showed us a substantial savings on our rates. In addition, they guarantee they will never raise those rates. It bothers me to think how much money we have given away to the other company over all these years.”
Danielle Smith
Owner of The Paper Rabbit
“We are a new customer with Indigo Payments. Our rep is a neighbor and when he showed us how much we could save every month, we knew it was time to switch. It seems our old processor just kept raising rates and fees. I like Indigo’s guarantee never to raise our rates.”
Roger Frey
Owner / Executive Chef at Franks Famous Kitchen & Bakery
“We have been an Indigo customer for over 4 years and use them at all of our shops. We get great friendly service from the company and our local rep. They are good mates.”
Alan Melkonyan
Manager at Crispy Crust Pizza
“My relationship with Indigo Payments goes well beyond the transaction. We have patronized each other’s businesses for years and I am honored to be be one of Indigo’s earliest customers. I trust Linda and her team completely and refuse to entertain other processors’ offers. It wouldn’t matter what deal I am offered by the competition. With Indigo, my rates have never increased and their service operates on the same high exacting standards that I expect of my own employees and myself.”
Sakchai Srongprapa
Owner of Bangkok Thyme
“I’m really happy with Indigo. We have a great rate and the service is top notch. Our rep always responds right away to any concerns and Indigo is right there when we need them.”
Craig Kuromi
Owner of ISE Automotive
“The reason I’ve been with Indigo Payments so long? They really help take care of my business. They proactively alert me to transaction issues ahead of time and my rep is there when I need him – 24/7.”
John Borghetti
Tropicalia Brazilian Grill
“Whenever we have a question, we always get a quick response from our Indigo rep or the help desk. It’s great to have a processor who always comes through for us when the need is there.”
Chiara Borghetti
Manager at Vinoteca Farfalla
“Indigo has always done a great job for me. They respond quickly to calls and work hard to help me resolve any issues. And my rep is always there for me. At this point I would have to say we’re like family.”
Barry Walker
Owner of The Raven Spa
“It seems that every day I get another credit card processing company calling on the phone promising the lowest rates. I tell them all, ‘Not interested.’ As an Indigo Payments client for the past five years, I have received excellent customer service and a great rate guaranteed not to go up. Why would I change?”
Patty Pribus
Owner of Blue Ridge Country Store
“Why did we switch to Indigo Payments?
My husband and I genuinely liked the local rep. From the moment we met he was polite, straightforward and had the facts. We’d ask questions and he had answers.
Changing to Indigo was easy; there were no start-up fees or a long-term contract. And customer service has been exceptional. If there’s a problem, such as a chargeback or terminal issue, we call our local Indigo rep’s mobile phone and he shows up, in-person. I am confident Indigo’s 800 phone support is just as capable but I wouldn’t know. We have never called the support line in the four years as an Indigo Payments’ customer. We see our local rep right here in Charlottesville, whether we need support, or he’s just dropping by to check in.
Good rates. Good service. – It’s good to be an Indigo customer.”
Caroline Minsky
Owner of The Artful Lodger
“The Young Men’s Shop has been an Indigo Payments customer for five years. Though admittedly, not five years straight. Somewhere along the line another processing company stopped by the shop and promised lower rates. We thought, ‘Let’s save a few bucks,’ and made a change.
That was a mistake.
What wasn’t immediately realized is that the new card processor was adding fees without notice. This was discovered during a cursory review of our monthly statement. The company was charging for every customer support call. Once we started reviewing monthly statements closer we found other fees added and those “lowest rates” were mysteriously increasing.
We switched back to Indigo.
On top of a rate guarantee and a friendly, supportive local rep, Indigo Payments understands the number one concern of all retailers – cash flow is king. If transactions are cleared by 6 PM, the money is deposited into the store’s account by 6 AM the next morning.
The Young Men’s Shop has been a local, family run business for thirty-five years and we are growing with Indigo.”
Rachel and Harry Marshall
Owners at The Young Men's Shop
“We have been with Indigo for over 10 years. We have been very satisfied working with Indigo and our local rep for all our credit card needs. We look forward to the years to come with having Indigo a part of our business.”
Paul Aliotti
Owner of Aliotti's Victorian Corner Restaurant
“The team at Indigo presented us with a solution that improved every aspect of our credit card processing system, as well as added money to our bottom line. In short, our decision to switch to Indigo Payments was probably the single easiest way to put additional money in the owners’ pockets.”
Eric Brenner
Co-Owner AuthenTEAK, Inc.
“When we first encountered Indigo they didn’t bad mouth the competition, or try to impress me with shiny new terminals. Instead, we talked through our business operation and financial needs. We were impressed that the rep delivered a payments solution, not just low rates.”
Lisa and Joe Green
Owners of Broadway Wine and Spirits
“My Indigo sales rep is awesome! I have never had to call customer support because whenever I have had an issue, my Indigo rep is here, at my door, to resolve it. He’s why I stay loyal. Thanks Indigo!”
Debbie Anastasia
Owner of Cannery Row Shell Company
“Indigo treats me and my business as if I am their most important customer. As we have grown to multiple locations, Indigo has grown with us providing new hardware, customer support and training. Most vendors tend to get-in and get-out. Not Indigo, they always have time to help with our payment processing needs.”
Ben Amor
Owner of Cloud 9 Smoke Co.
“Our family has run this business since 1929 and has been growing with Indigo Payments since 2009.
For years lines have started at our counter queuing out the door and into the parking lot. That’s a good thing right? Well not necessarily. Taking, filling and processing orders was painfully slow. We could handle the business, what was killing us was handling each sale. When we decided to implement a point-of-sale (POS) system in 2014 to improve the checkout process and capture more valuable customer and business information we looked at all our options and ultimately chose Indigo to implement the new solution.
Indigo worked hand-in-hand with us to set-up and compile over 900 SKUs and integrate them with our other deli scale. We now have more information about each sale and our overall business activity than ever before and we are working with Indigo to implement additional features like employee time clocks and fingerprint readers to access the system. The new system will also allow us to add features like on-line ordering and customer loyalty programs when the time is right.
Business is good. Thanks Indigo.”
Madeline Leonard & Suzette DiNardo
Owners of Henri's Bakery
“I’m very happy with Indigo and my local rep. I know that I can call him any time and he almost always answers the phone right away. Whatever the issue, I’m sure we could not get it resolved any faster. This gives me great peace of mind in this important part of my business and I would recommend my rep and Indigo without hesitation.”
Aram Serobian
Owner of Home Restaurant
“After being in business for 37 years, we’ve been through multiple credit card processors. Then we switched to Indigo Payments and have NEVER had an issue. It’s 100% customer satisfaction. Thanks Indigo!”
Jim Bellismo Jr.
Owner of Jim's Exotic Fish
“We have been an Indigo customer for seven years, long before they published their Rate Guarantee. There was never an increase before the guarantee or since. I guess that’s what you call integrity.”
Joe Anastasia
Owner of Kristonio's
“I have tried different payment companies. With the others it’s funny the amount of attention given before the contract was signed and lack of [attention] after it was executed. My Indigo rep? Stops by all the time. Just to check on me. That’s service.”
Bulent Kerimo
Owner of La Cañada Imports
“From the day I transitioned to Indigo Payments, I realized the relationship would be much different than my previous experiences. I am saving what I was quoted in our first meeting – and in some months – it’s even more. I trust Indigo with my business and know they have my best interests in mind.”
Anil Nagar
Owner of Lutz Dry Cleaning
“Indigo Payments has provided us with great service and competitive rates for several years. Whenever we had an issue, our rep has gone above and beyond the call of duty to resolve the matter in a timely fashion… We’re even more confident now in our selection of Indigo to process our company’s transactions. We look forward to their continuing care and service in the coming years.”
Michele Hefner
General Manager at Manitou Cliff Dwellings
“Credit processing has gone so well with Indigo Payments, I recommend them to other merchants all the time.
Prior to Indigo, we used a bank for our card processing. They started us off at really low rates to get our business then constantly jacked those rates up as time went by. Indigo’s rates never to go up. They guarantee it. And the one time I had an issue with our terminal, I made a call and our local rep was here – on site – in under 30 minutes. Thanks Indigo.”
Shawn Jenkins
Manager at Meineke Charlottesville
“Indigo Payments has provided us with great service and competitive rates for several years. Working with them has been very easy and enjoyable. They have earned our loyalty, especially because of their local representation. I was told that Indigo would be there for me to back me up in times of need; Indigo and our representative sure came through for me. If I ever open another business requiring credit card processing, Indigo will be involved.”
Ken Scholl
Co-Owner of Mikens Academy Auto Service
“Indigo Payments treats me fairly, as though I was their most important customer. As a business owner, I have much to worry about. Indigo payments causes no worries. When I process a credit card, I know the money will be in the account the next day at a low rate I can live with.”
Michael Nguyen
Owner of Nail Idol
“I have found working with Indigo Payments to be very easy and enjoyable. I was previously with a local branch of a large West Coast bank and any time I had a problem with terminals or batching issues it involved several phone calls, the first few offshore, which was not very fun as you can imagine. Finally, I would be routed to a native English speaking person here in the states. With Indigo, I have never experienced these headaches. I simply call my local rep and she takes care of the problem. No nonsense. Just quick solutions. Having local representation is very important and is why I stay loyal. If I ever open another business requiring credit card processing, Indigo will be involved.”
Johnny Nolan
Owner of Johnny's Navajo Hogan
“Indigo has been simply amazing!
Since signing with them, I have been approached 15 to 20 times by other companies wanting me to change service. Why would I? Indigo always gets my money immediately into my account. When it is needed, their customer support is fast, friendly and attentive.
In short, I am totally satisfied.”
William Hudgins
Owner of Platinum Muscle Nutrition
“Ragged Mountain Running is the oldest specialty running store in Virginia. Our family business has been a cornerstone of the Charlottesville running scene for 33 years. We have loyal customers locally, throughout the state, across the country and around the world. To process our business transactions we use Indigo Payments. Indigo has provide Ragged Mountain with great rates and excellent service. Our local rep knows how important each transaction is to our own customer service, making it a point to stop in and check on us whenever he’s in the neighborhood. Thanks Indigo.”
Audrey Lorenzoni
Manager at Raggged Mountain Running Shop
“We think of our company as an innovative, cutting-edge, small business venture. We started by switching careers to follow our passion for contemporary design and luxury. Soon after starting our business, we met Linda Kelley, one of the owners of Indigo. She immediately grasped our concept and was able to work with our business needs and our idiosyncrasies. Our relationship has been invaluable to our growth and our enjoyment of doing business with like-minded folk. She and her team are great to work with, good communicators, and just plain fun.”
Roy Otwell
Co-Owner of Switch Inc
“We have been with Indigo Payments for a long time and are happy we switched. The service is excellent and quick, thanks to our local rep who always has time for us.
Thank you Indigo. We are… growing together.”
Bill Karaki
Owner Taste Restaurant
Over the last 20 years Taqueria Los Gallos located in the Salinas Valley, has been a pioneer and staple in the Mexican food industry. We always strive to give our patrons the very best in both quality ingredients and service. That is why we also expect the same when we are the client.
Our local Indigo Payments representative has raised the bar for us by demonstrating unparalleled dedication to our needs such as; keeping us updated with card processing safety practices and latest technologies. Most importantly, I can’t remember the last time we have had to call the main office for support. In the few times we have had issues, our Indigo rep fixed the problem while always answering our questions with a smile.
I wish my local bank and other providers could deliver half of the positive experience that we get from him. I really enjoy recommending Indigo to my family and friends, since it is so hard to find any company nowadays who guarantees that it will not raise its pricing.
Israel Fonseca
Owner of Taqueria Los Gallos
“Indigo provides me with competitive fees and ALWAYS provides first-class service… from my personal representative to the call center. Like most businesses, we are inundated daily by other processors who all say they can save us money. It’s an easy, smart, and time-saving decision for me to say, ‘No, thank you, I’m fine with Indigo.'”
Steve Kanatzar
Owner of The Airplane Restaurant
Indigo Payments has been great for our business. We appreciate that they are attentive to our needs. They answer calls quickly and provide solutions. We are thrilled that they haven’t increased our fees for all the years that we have been with them. The few times that we have upgraded our system, their prices were fair and not inflated. We do business with them because of their honesty.”
Don Clough
Owner of Westwood Power Tools
Our business has been family owned and operated for over two decades, and a cornerstone of our longevity is Customer Service. Our Point of Sale provider for the last two years was leaving us upset and unsatisfied. Mystery charges and unauthorized charges would appear on our bill; when we asked for an explanation our calls were often misdirected or entirely ignored. We were only able to accept Visa and Mastercard because of the high rates. Westchester Watch Works needed a Point of Sale company that provided customer care and support the way we do for our own clients. It was time to switch! We asked a fellow shopkeeper and friend of ours and he recommended Indigo. Our Indigo representative was friendly, informative, and went out of his way to help us make the switch to new microchip-compatible machines. He spent time with our family and regularly visits us to make sure everything is working correctly. We now proudly accept the top five major credit cards thanks to Indigo, and that means we can say “Yes, We Take That!” to all of our clients.”
David, Patricia, and Rebecca Lyon
Owners of Westchester Watch Works
“Credit card processing reps stop by my store on a regular basis with promises of offering “the best” rates. I switched to Indigo because I genuinely liked the Indigo rep. He was sharp, answered my questions and alleviated my concerns.
The kicker, he also gave me the best rate AND guaranteed that that rate would not increase. He has been true to his word. There hasn’t been a rate increase for the five years we have been doing business.
Indigo’s customer service is as good as my rep promised. If there is a charge back or other issue Indigo notifies me of the incident and works with me to resolve the issue.
When I started West Coast Boot Camp I never thought I would need a business partner, but I got one with Indigo Payments.”
Adrian Pietrariu
Owner of West Coast Bootcamp
“We have been Indigo Payments credit card processing customers for seven years. Not only has our initial rate not gone up over that time, but it has actually gone down – twice. The one time we had terminal troubles, we called our local rep on a Monday and had a new terminal up and operating the next day.
Because we own a local business, we like having a local credit card processing representative right here in town. We recommend our payments rep to other businesses all the time.”
Vicki & Kenny Hale
Owners of Woodbrook Sports and Pro Shop
“As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business’ bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I’m even more confident now in my selection of Indigo Payments to process my company’s transactions. Your customer support was exceptional, and I really appreciate it.”
Craig R. Bridgmon
Owner of 7th Wave Car Wash
Ready to grow?
Experience the Indigo difference today with our revenue-generating products, significant savings and guaranteed rates!
Get started today
Is your payment processor growing your profits or just taking a cut?
Experience the Indigo difference with:
Revenue-generating products
Custom implementations
Unique rate guarantees
Get started today
A fully integrated suite of payments products
Streamline orders, manage inventory, and boost sales.
In-store, online, mobile, services, dining or any way you take payments.
Capture customer information, communicate targeted marketing messages, and reward loyal customers.
When a traditional bank loan isn’t an option, Indigo’s Clover Capital will fund your renovations, extra inventory and more.
Eliminate the cost of accepting payments with our easy-to-implement solutions.
Custom support and development
From small tweaks to custom builds, have Indigo bring your vision to life.
Let’s discuss your project
Trusted by thousands of businesses – big and small
"We have had a very positive experience with Indigo Payments and our local sales representative. He's prepared us for the new PCI requirements and helped us become EMV ready. Like our shop, the Indigo rep works locally, right here in the community. He always willing to come in to help, and most importantly, he always answers his phone."
Andy Garcia and Tommy Bencharit
Owners of Cycle Depot
I was rescued by Indigo Payments years ago and have remained an avid customer ever since. Native Boutique's previous card provider was charging outrageous rates and when I wanted to cancel, they made it nearly impossible. My Indigo rep not only provided a much, much, lower rate but he also helped me navigate the process of terminating my old relationship. To top it off, in all these years, I've never had a rate increase. Thanks Indigo."
Michelle Helseth
Owner of Native Boutique
"Hal (Ocean View Liquor Owner) has never been happier with our credit card processor. For the first time, we can actually see what we are being charged. Our statement is easy to read and understand. Compared to the way our previous processor hid the rates and fees we were being charged - it's like night and day. And our debit process works great - it didn't use to. Thanks Indigo."
Vaz
Manager of Ocean View Liquor
"We have been in business for 34 years and spent the last 10 years with another processor. We recently switched to Indigo because they showed us a substantial savings on our rates. In addition, they guarantee they will never raise those rates. It bothers me to think how much money we have given away to the other company over all these years."
Danielle Smith
Owner of The Paper Rabbit
"We are a new customer with Indigo Payments. Our rep is a neighbor and when he showed us how much we could save every month, we knew it was time to switch. It seems our old processor just kept raising rates and fees. I like Indigo's guarantee never to raise our rates."
Roger Frey
Owner / Executive Chef at Franks Famous Kitchen & Bakery
"We have been an Indigo customer for over 4 years and use them at all of our shops. We get great friendly service from the company and our local rep. They are good mates."
Alan Melkonyan
Manager at Crispy Crust Pizza
"My relationship with Indigo Payments goes well beyond the transaction. We have patronized each other's businesses for years and I am honored to be be one of Indigo's earliest customers. I trust Linda and her team completely and refuse to entertain other processors' offers. It wouldn't matter what deal I am offered by the competition. With Indigo, my rates have never increased and their service operates on the same high exacting standards that I expect of my own employees and myself."
Sakchai Srongprapa
Owner of Bangkok Thyme
"I'm really happy with Indigo. We have a great rate and the service is top notch. Our rep always responds right away to any concerns and Indigo is right there when we need them."
Craig Kuromi
Owner of ISE Automotive
"The reason I've been with Indigo Payments so long? They really help take care of my business. They proactively alert me to transaction issues ahead of time and my rep is there when I need him - 24/7."
John Borghetti
Tropicalia Brazilian Grill
"Whenever we have a question, we always get a quick response from our Indigo rep or the help desk. It's great to have a processor who always comes through for us when the need is there."
Chiara Borghetti
Manager at Vinoteca Farfalla
"Indigo has always done a great job for me. They respond quickly to calls and work hard to help me resolve any issues. And my rep is always there for me. At this point I would have to say we're like family."
Barry Walker
Owner of The Raven Spa
"It seems that every day I get another credit card processing company calling on the phone promising the lowest rates. I tell them all, 'Not interested.' As an Indigo Payments client for the past five years, I have received excellent customer service and a great rate guaranteed not to go up. Why would I change?"
Patty Pribus
Owner of Blue Ridge Country Store
"Why did we switch to Indigo Payments?
My husband and I genuinely liked the local rep. From the moment we met he was polite, straightforward and had the facts. We’d ask questions and he had answers.
Changing to Indigo was easy; there were no start-up fees or a long-term contract. And customer service has been exceptional. If there's a problem, such as a chargeback or terminal issue, we call our local Indigo rep’s mobile phone and he shows up, in-person. I am confident Indigo’s 800 phone support is just as capable but I wouldn’t know. We have never called the support line in the four years as an Indigo Payments' customer. We see our local rep right here in Charlottesville, whether we need support, or he’s just dropping by to check in.
Good rates. Good service. - It’s good to be an Indigo customer."
Caroline Minsky
Owner of The Artful Lodger
"The Young Men's Shop has been an Indigo Payments customer for five years. Though admittedly, not five years straight. Somewhere along the line another processing company stopped by the shop and promised lower rates. We thought, 'Let’s save a few bucks,' and made a change.
That was a mistake.
What wasn't immediately realized is that the new card processor was adding fees without notice. This was discovered during a cursory review of our monthly statement. The company was charging for every customer support call. Once we started reviewing monthly statements closer we found other fees added and those “lowest rates” were mysteriously increasing.
We switched back to Indigo.
On top of a rate guarantee and a friendly, supportive local rep, Indigo Payments understands the number one concern of all retailers – cash flow is king. If transactions are cleared by 6 PM, the money is deposited into the store’s account by 6 AM the next morning.
The Young Men's Shop has been a local, family run business for thirty-five years and we are growing with Indigo."
Rachel and Harry Marshall
Owners at The Young Men's Shop
"We have been with Indigo for over 10 years. We have been very satisfied working with Indigo and our local rep for all our credit card needs. We look forward to the years to come with having Indigo a part of our business."
Paul Aliotti
Owner of Aliotti's Victorian Corner Restaurant
“The team at Indigo presented us with a solution that improved every aspect of our credit card processing system, as well as added money to our bottom line. In short, our decision to switch to Indigo Payments was probably the single easiest way to put additional money in the owners' pockets.”
Eric Brenner
Co-Owner AuthenTEAK, Inc.
"When we first encountered Indigo they didn’t bad mouth the competition, or try to impress me with shiny new terminals. Instead, we talked through our business operation and financial needs. We were impressed that the rep delivered a payments solution, not just low rates."
Lisa and Joe Green
Owners of Broadway Wine and Spirits
"My Indigo sales rep is awesome! I have never had to call customer support because whenever I have had an issue, my Indigo rep is here, at my door, to resolve it. He's why I stay loyal. Thanks Indigo!"
Debbie Anastasia
Owner of Cannery Row Shell Company
"Indigo treats me and my business as if I am their most important customer. As we have grown to multiple locations, Indigo has grown with us providing new hardware, customer support and training. Most vendors tend to get-in and get-out. Not Indigo, they always have time to help with our payment processing needs."
Ben Amor
Owner of Cloud 9 Smoke Co.
"Our family has run this business since 1929 and has been growing with Indigo Payments since 2009.
For years lines have started at our counter queuing out the door and into the parking lot. That’s a good thing right? Well not necessarily. Taking, filling and processing orders was painfully slow. We could handle the business, what was killing us was handling each sale. When we decided to implement a point-of-sale (POS) system in 2014 to improve the checkout process and capture more valuable customer and business information we looked at all our options and ultimately chose Indigo to implement the new solution.
Indigo worked hand-in-hand with us to set-up and compile over 900 SKUs and integrate them with our other deli scale. We now have more information about each sale and our overall business activity than ever before and we are working with Indigo to implement additional features like employee time clocks and fingerprint readers to access the system. The new system will also allow us to add features like on-line ordering and customer loyalty programs when the time is right.
Business is good. Thanks Indigo."
Madeline Leonard & Suzette DiNardo
Owners of Henri's Bakery
"I’m very happy with Indigo and my local rep. I know that I can call him any time and he almost always answers the phone right away. Whatever the issue, I’m sure we could not get it resolved any faster. This gives me great peace of mind in this important part of my business and I would recommend my rep and Indigo without hesitation."
Aram Serobian
Owner of Home Restaurant
"After being in business for 37 years, we've been through multiple credit card processors. Then we switched to Indigo Payments and have NEVER had an issue. It's 100% customer satisfaction. Thanks Indigo!"
Jim Bellismo Jr.
Owner of Jim's Exotic Fish
"We have been an Indigo customer for seven years, long before they published their Rate Guarantee. There was never an increase before the guarantee or since. I guess that's what you call integrity."
Joe Anastasia
Owner of Kristonio's
"I have tried different payment companies. With the others it's funny the amount of attention given before the contract was signed and lack of [attention] after it was executed. My Indigo rep? Stops by all the time. Just to check on me. That’s service."
Bulent Kerimo
Owner of La Cañada Imports
“From the day I transitioned to Indigo Payments, I realized the relationship would be much different than my previous experiences. I am saving what I was quoted in our first meeting - and in some months - it’s even more. I trust Indigo with my business and know they have my best interests in mind.”
Anil Nagar
Owner of Lutz Dry Cleaning
"Indigo Payments has provided us with great service and competitive rates for several years. Whenever we had an issue, our rep has gone above and beyond the call of duty to resolve the matter in a timely fashion... We're even more confident now in our selection of Indigo to process our company's transactions. We look forward to their continuing care and service in the coming years."
Michele Hefner
General Manager at Manitou Cliff Dwellings
"Credit processing has gone so well with Indigo Payments, I recommend them to other merchants all the time.
Prior to Indigo, we used a bank for our card processing. They started us off at really low rates to get our business then constantly jacked those rates up as time went by. Indigo's rates never to go up. They guarantee it. And the one time I had an issue with our terminal, I made a call and our local rep was here - on site - in under 30 minutes. Thanks Indigo."
Shawn Jenkins
Manager at Meineke Charlottesville
"Indigo Payments has provided us with great service and competitive rates for several years. Working with them has been very easy and enjoyable. They have earned our loyalty, especially because of their local representation. I was told that Indigo would be there for me to back me up in times of need; Indigo and our representative sure came through for me. If I ever open another business requiring credit card processing, Indigo will be involved."
Ken Scholl
Co-Owner of Mikens Academy Auto Service
"Indigo Payments treats me fairly, as though I was their most important customer. As a business owner, I have much to worry about. Indigo payments causes no worries. When I process a credit card, I know the money will be in the account the next day at a low rate I can live with."
Michael Nguyen
Owner of Nail Idol
"I have found working with Indigo Payments to be very easy and enjoyable. I was previously with a local branch of a large West Coast bank and any time I had a problem with terminals or batching issues it involved several phone calls, the first few offshore, which was not very fun as you can imagine. Finally, I would be routed to a native English speaking person here in the states. With Indigo, I have never experienced these headaches. I simply call my local rep and she takes care of the problem. No nonsense. Just quick solutions. Having local representation is very important and is why I stay loyal. If I ever open another business requiring credit card processing, Indigo will be involved."
Johnny Nolan
Owner of Johnny's Navajo Hogan
"Indigo has been simply amazing!
Since signing with them, I have been approached 15 to 20 times by other companies wanting me to change service. Why would I? Indigo always gets my money immediately into my account. When it is needed, their customer support is fast, friendly and attentive.
In short, I am totally satisfied."
William Hudgins
Owner of Platinum Muscle Nutrition
"Ragged Mountain Running is the oldest specialty running store in Virginia. Our family business has been a cornerstone of the Charlottesville running scene for 33 years. We have loyal customers locally, throughout the state, across the country and around the world. To process our business transactions we use Indigo Payments. Indigo has provide Ragged Mountain with great rates and excellent service. Our local rep knows how important each transaction is to our own customer service, making it a point to stop in and check on us whenever he's in the neighborhood. Thanks Indigo."
Audrey Lorenzoni
Manager at Raggged Mountain Running Shop
"We think of our company as an innovative, cutting-edge, small business venture. We started by switching careers to follow our passion for contemporary design and luxury. Soon after starting our business, we met Linda Kelley, one of the owners of Indigo. She immediately grasped our concept and was able to work with our business needs and our idiosyncrasies. Our relationship has been invaluable to our growth and our enjoyment of doing business with like-minded folk. She and her team are great to work with, good communicators, and just plain fun."
Roy Otwell
Co-Owner of Switch Inc
"We have been with Indigo Payments for a long time and are happy we switched. The service is excellent and quick, thanks to our local rep who always has time for us.
Thank you Indigo. We are... growing together."
Bill Karaki
Owner Taste Restaurant
Over the last 20 years Taqueria Los Gallos located in the Salinas Valley, has been a pioneer and staple in the Mexican food industry. We always strive to give our patrons the very best in both quality ingredients and service. That is why we also expect the same when we are the client.
Our local Indigo Payments representative has raised the bar for us by demonstrating unparalleled dedication to our needs such as; keeping us updated with card processing safety practices and latest technologies. Most importantly, I can’t remember the last time we have had to call the main office for support. In the few times we have had issues, our Indigo rep fixed the problem while always answering our questions with a smile.
I wish my local bank and other providers could deliver half of the positive experience that we get from him. I really enjoy recommending Indigo to my family and friends, since it is so hard to find any company nowadays who guarantees that it will not raise its pricing.
Israel Fonseca
Owner of Taqueria Los Gallos
"Indigo provides me with competitive fees and ALWAYS provides first-class service... from my personal representative to the call center. Like most businesses, we are inundated daily by other processors who all say they can save us money. It's an easy, smart, and time-saving decision for me to say, 'No, thank you, I'm fine with Indigo.'"
Steve Kanatzar
Owner of The Airplane Restaurant
Indigo Payments has been great for our business. We appreciate that they are attentive to our needs. They answer calls quickly and provide solutions. We are thrilled that they haven't increased our fees for all the years that we have been with them. The few times that we have upgraded our system, their prices were fair and not inflated. We do business with them because of their honesty."
Don Clough
Owner of Westwood Power Tools
Our business has been family owned and operated for over two decades, and a cornerstone of our longevity is Customer Service. Our Point of Sale provider for the last two years was leaving us upset and unsatisfied. Mystery charges and unauthorized charges would appear on our bill; when we asked for an explanation our calls were often misdirected or entirely ignored. We were only able to accept Visa and Mastercard because of the high rates. Westchester Watch Works needed a Point of Sale company that provided customer care and support the way we do for our own clients. It was time to switch! We asked a fellow shopkeeper and friend of ours and he recommended Indigo. Our Indigo representative was friendly, informative, and went out of his way to help us make the switch to new microchip-compatible machines. He spent time with our family and regularly visits us to make sure everything is working correctly. We now proudly accept the top five major credit cards thanks to Indigo, and that means we can say "Yes, We Take That!" to all of our clients."
David, Patricia, and Rebecca Lyon
Owners of Westchester Watch Works
"Credit card processing reps stop by my store on a regular basis with promises of offering “the best” rates. I switched to Indigo because I genuinely liked the Indigo rep. He was sharp, answered my questions and alleviated my concerns.
The kicker, he also gave me the best rate AND guaranteed that that rate would not increase. He has been true to his word. There hasn’t been a rate increase for the five years we have been doing business.
Indigo’s customer service is as good as my rep promised. If there is a charge back or other issue Indigo notifies me of the incident and works with me to resolve the issue.
When I started West Coast Boot Camp I never thought I would need a business partner, but I got one with Indigo Payments."
Adrian Pietrariu
Owner of West Coast Bootcamp
"We have been Indigo Payments credit card processing customers for seven years. Not only has our initial rate not gone up over that time, but it has actually gone down - twice. The one time we had terminal troubles, we called our local rep on a Monday and had a new terminal up and operating the next day.
Because we own a local business, we like having a local credit card processing representative right here in town. We recommend our payments rep to other businesses all the time."
Vicki & Kenny Hale
Owners of Woodbrook Sports and Pro Shop
"As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business' bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I'm even more confident now in my selection of Indigo Payments to process my company's transactions. Your customer support was exceptional, and I really appreciate it."
Craig R. Bridgmon
Owner of 7th Wave Car Wash
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Streamline orders, manage inventory, and boost sales.
In-store, online, mobile, services, dining or any way you take payments.
Capture customer information, communicate targeted marketing messages, and reward loyal customers.
When a traditional bank loan isn’t an option, Indigo’s Clover Capital will fund your renovations, extra inventory and more.
Eliminate the cost of accepting payments with our easy-to-implement solutions.
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From small tweaks to custom builds, have Indigo bring your vision to life.
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Trusted by thousands of businesses – big and small
“We have had a very positive experience with Indigo Payments and our local sales representative. He’s prepared us for the new PCI requirements and helped us become EMV ready. Like our shop, the Indigo rep works locally, right here in the community. He always willing to come in to help, and most importantly, he always answers his phone.”
Andy Garcia and Tommy Bencharit
Owners of Cycle Depot
I was rescued by Indigo Payments years ago and have remained an avid customer ever since. Native Boutique’s previous card provider was charging outrageous rates and when I wanted to cancel, they made it nearly impossible. My Indigo rep not only provided a much, much, lower rate but he also helped me navigate the process of terminating my old relationship. To top it off, in all these years, I’ve never had a rate increase. Thanks Indigo.”
Michelle Helseth
Owner of Native Boutique
“Hal (Ocean View Liquor Owner) has never been happier with our credit card processor. For the first time, we can actually see what we are being charged. Our statement is easy to read and understand. Compared to the way our previous processor hid the rates and fees we were being charged – it’s like night and day. And our debit process works great – it didn’t use to. Thanks Indigo.”
Vaz
Manager of Ocean View Liquor
“We have been in business for 34 years and spent the last 10 years with another processor. We recently switched to Indigo because they showed us a substantial savings on our rates. In addition, they guarantee they will never raise those rates. It bothers me to think how much money we have given away to the other company over all these years.”
Danielle Smith
Owner of The Paper Rabbit
“We are a new customer with Indigo Payments. Our rep is a neighbor and when he showed us how much we could save every month, we knew it was time to switch. It seems our old processor just kept raising rates and fees. I like Indigo’s guarantee never to raise our rates.”
Roger Frey
Owner / Executive Chef at Franks Famous Kitchen & Bakery
“We have been an Indigo customer for over 4 years and use them at all of our shops. We get great friendly service from the company and our local rep. They are good mates.”
Alan Melkonyan
Manager at Crispy Crust Pizza
“My relationship with Indigo Payments goes well beyond the transaction. We have patronized each other’s businesses for years and I am honored to be be one of Indigo’s earliest customers. I trust Linda and her team completely and refuse to entertain other processors’ offers. It wouldn’t matter what deal I am offered by the competition. With Indigo, my rates have never increased and their service operates on the same high exacting standards that I expect of my own employees and myself.”
Sakchai Srongprapa
Owner of Bangkok Thyme
“I’m really happy with Indigo. We have a great rate and the service is top notch. Our rep always responds right away to any concerns and Indigo is right there when we need them.”
Craig Kuromi
Owner of ISE Automotive
“The reason I’ve been with Indigo Payments so long? They really help take care of my business. They proactively alert me to transaction issues ahead of time and my rep is there when I need him – 24/7.”
John Borghetti
Tropicalia Brazilian Grill
“Whenever we have a question, we always get a quick response from our Indigo rep or the help desk. It’s great to have a processor who always comes through for us when the need is there.”
Chiara Borghetti
Manager at Vinoteca Farfalla
“Indigo has always done a great job for me. They respond quickly to calls and work hard to help me resolve any issues. And my rep is always there for me. At this point I would have to say we’re like family.”
Barry Walker
Owner of The Raven Spa
“It seems that every day I get another credit card processing company calling on the phone promising the lowest rates. I tell them all, ‘Not interested.’ As an Indigo Payments client for the past five years, I have received excellent customer service and a great rate guaranteed not to go up. Why would I change?”
Patty Pribus
Owner of Blue Ridge Country Store
“Why did we switch to Indigo Payments?
My husband and I genuinely liked the local rep. From the moment we met he was polite, straightforward and had the facts. We’d ask questions and he had answers.
Changing to Indigo was easy; there were no start-up fees or a long-term contract. And customer service has been exceptional. If there’s a problem, such as a chargeback or terminal issue, we call our local Indigo rep’s mobile phone and he shows up, in-person. I am confident Indigo’s 800 phone support is just as capable but I wouldn’t know. We have never called the support line in the four years as an Indigo Payments’ customer. We see our local rep right here in Charlottesville, whether we need support, or he’s just dropping by to check in.
Good rates. Good service. – It’s good to be an Indigo customer.”
Caroline Minsky
Owner of The Artful Lodger
“The Young Men’s Shop has been an Indigo Payments customer for five years. Though admittedly, not five years straight. Somewhere along the line another processing company stopped by the shop and promised lower rates. We thought, ‘Let’s save a few bucks,’ and made a change.
That was a mistake.
What wasn’t immediately realized is that the new card processor was adding fees without notice. This was discovered during a cursory review of our monthly statement. The company was charging for every customer support call. Once we started reviewing monthly statements closer we found other fees added and those “lowest rates” were mysteriously increasing.
We switched back to Indigo.
On top of a rate guarantee and a friendly, supportive local rep, Indigo Payments understands the number one concern of all retailers – cash flow is king. If transactions are cleared by 6 PM, the money is deposited into the store’s account by 6 AM the next morning.
The Young Men’s Shop has been a local, family run business for thirty-five years and we are growing with Indigo.”
Rachel and Harry Marshall
Owners at The Young Men's Shop
“We have been with Indigo for over 10 years. We have been very satisfied working with Indigo and our local rep for all our credit card needs. We look forward to the years to come with having Indigo a part of our business.”
Paul Aliotti
Owner of Aliotti's Victorian Corner Restaurant
“The team at Indigo presented us with a solution that improved every aspect of our credit card processing system, as well as added money to our bottom line. In short, our decision to switch to Indigo Payments was probably the single easiest way to put additional money in the owners’ pockets.”
Eric Brenner
Co-Owner AuthenTEAK, Inc.
“When we first encountered Indigo they didn’t bad mouth the competition, or try to impress me with shiny new terminals. Instead, we talked through our business operation and financial needs. We were impressed that the rep delivered a payments solution, not just low rates.”
Lisa and Joe Green
Owners of Broadway Wine and Spirits
“My Indigo sales rep is awesome! I have never had to call customer support because whenever I have had an issue, my Indigo rep is here, at my door, to resolve it. He’s why I stay loyal. Thanks Indigo!”
Debbie Anastasia
Owner of Cannery Row Shell Company
“Indigo treats me and my business as if I am their most important customer. As we have grown to multiple locations, Indigo has grown with us providing new hardware, customer support and training. Most vendors tend to get-in and get-out. Not Indigo, they always have time to help with our payment processing needs.”
Ben Amor
Owner of Cloud 9 Smoke Co.
“Our family has run this business since 1929 and has been growing with Indigo Payments since 2009.
For years lines have started at our counter queuing out the door and into the parking lot. That’s a good thing right? Well not necessarily. Taking, filling and processing orders was painfully slow. We could handle the business, what was killing us was handling each sale. When we decided to implement a point-of-sale (POS) system in 2014 to improve the checkout process and capture more valuable customer and business information we looked at all our options and ultimately chose Indigo to implement the new solution.
Indigo worked hand-in-hand with us to set-up and compile over 900 SKUs and integrate them with our other deli scale. We now have more information about each sale and our overall business activity than ever before and we are working with Indigo to implement additional features like employee time clocks and fingerprint readers to access the system. The new system will also allow us to add features like on-line ordering and customer loyalty programs when the time is right.
Business is good. Thanks Indigo.”
Madeline Leonard & Suzette DiNardo
Owners of Henri's Bakery
“I’m very happy with Indigo and my local rep. I know that I can call him any time and he almost always answers the phone right away. Whatever the issue, I’m sure we could not get it resolved any faster. This gives me great peace of mind in this important part of my business and I would recommend my rep and Indigo without hesitation.”
Aram Serobian
Owner of Home Restaurant
“After being in business for 37 years, we’ve been through multiple credit card processors. Then we switched to Indigo Payments and have NEVER had an issue. It’s 100% customer satisfaction. Thanks Indigo!”
Jim Bellismo Jr.
Owner of Jim's Exotic Fish
“We have been an Indigo customer for seven years, long before they published their Rate Guarantee. There was never an increase before the guarantee or since. I guess that’s what you call integrity.”
Joe Anastasia
Owner of Kristonio's
“I have tried different payment companies. With the others it’s funny the amount of attention given before the contract was signed and lack of [attention] after it was executed. My Indigo rep? Stops by all the time. Just to check on me. That’s service.”
Bulent Kerimo
Owner of La Cañada Imports
“From the day I transitioned to Indigo Payments, I realized the relationship would be much different than my previous experiences. I am saving what I was quoted in our first meeting – and in some months – it’s even more. I trust Indigo with my business and know they have my best interests in mind.”
Anil Nagar
Owner of Lutz Dry Cleaning
“Indigo Payments has provided us with great service and competitive rates for several years. Whenever we had an issue, our rep has gone above and beyond the call of duty to resolve the matter in a timely fashion… We’re even more confident now in our selection of Indigo to process our company’s transactions. We look forward to their continuing care and service in the coming years.”
Michele Hefner
General Manager at Manitou Cliff Dwellings
“Credit processing has gone so well with Indigo Payments, I recommend them to other merchants all the time.
Prior to Indigo, we used a bank for our card processing. They started us off at really low rates to get our business then constantly jacked those rates up as time went by. Indigo’s rates never to go up. They guarantee it. And the one time I had an issue with our terminal, I made a call and our local rep was here – on site – in under 30 minutes. Thanks Indigo.”
Shawn Jenkins
Manager at Meineke Charlottesville
“Indigo Payments has provided us with great service and competitive rates for several years. Working with them has been very easy and enjoyable. They have earned our loyalty, especially because of their local representation. I was told that Indigo would be there for me to back me up in times of need; Indigo and our representative sure came through for me. If I ever open another business requiring credit card processing, Indigo will be involved.”
Ken Scholl
Co-Owner of Mikens Academy Auto Service
“Indigo Payments treats me fairly, as though I was their most important customer. As a business owner, I have much to worry about. Indigo payments causes no worries. When I process a credit card, I know the money will be in the account the next day at a low rate I can live with.”
Michael Nguyen
Owner of Nail Idol
“I have found working with Indigo Payments to be very easy and enjoyable. I was previously with a local branch of a large West Coast bank and any time I had a problem with terminals or batching issues it involved several phone calls, the first few offshore, which was not very fun as you can imagine. Finally, I would be routed to a native English speaking person here in the states. With Indigo, I have never experienced these headaches. I simply call my local rep and she takes care of the problem. No nonsense. Just quick solutions. Having local representation is very important and is why I stay loyal. If I ever open another business requiring credit card processing, Indigo will be involved.”
Johnny Nolan
Owner of Johnny's Navajo Hogan
“Indigo has been simply amazing!
Since signing with them, I have been approached 15 to 20 times by other companies wanting me to change service. Why would I? Indigo always gets my money immediately into my account. When it is needed, their customer support is fast, friendly and attentive.
In short, I am totally satisfied.”
William Hudgins
Owner of Platinum Muscle Nutrition
“Ragged Mountain Running is the oldest specialty running store in Virginia. Our family business has been a cornerstone of the Charlottesville running scene for 33 years. We have loyal customers locally, throughout the state, across the country and around the world. To process our business transactions we use Indigo Payments. Indigo has provide Ragged Mountain with great rates and excellent service. Our local rep knows how important each transaction is to our own customer service, making it a point to stop in and check on us whenever he’s in the neighborhood. Thanks Indigo.”
Audrey Lorenzoni
Manager at Raggged Mountain Running Shop
“We think of our company as an innovative, cutting-edge, small business venture. We started by switching careers to follow our passion for contemporary design and luxury. Soon after starting our business, we met Linda Kelley, one of the owners of Indigo. She immediately grasped our concept and was able to work with our business needs and our idiosyncrasies. Our relationship has been invaluable to our growth and our enjoyment of doing business with like-minded folk. She and her team are great to work with, good communicators, and just plain fun.”
Roy Otwell
Co-Owner of Switch Inc
“We have been with Indigo Payments for a long time and are happy we switched. The service is excellent and quick, thanks to our local rep who always has time for us.
Thank you Indigo. We are… growing together.”
Bill Karaki
Owner Taste Restaurant
Over the last 20 years Taqueria Los Gallos located in the Salinas Valley, has been a pioneer and staple in the Mexican food industry. We always strive to give our patrons the very best in both quality ingredients and service. That is why we also expect the same when we are the client.
Our local Indigo Payments representative has raised the bar for us by demonstrating unparalleled dedication to our needs such as; keeping us updated with card processing safety practices and latest technologies. Most importantly, I can’t remember the last time we have had to call the main office for support. In the few times we have had issues, our Indigo rep fixed the problem while always answering our questions with a smile.
I wish my local bank and other providers could deliver half of the positive experience that we get from him. I really enjoy recommending Indigo to my family and friends, since it is so hard to find any company nowadays who guarantees that it will not raise its pricing.
Israel Fonseca
Owner of Taqueria Los Gallos
“Indigo provides me with competitive fees and ALWAYS provides first-class service… from my personal representative to the call center. Like most businesses, we are inundated daily by other processors who all say they can save us money. It’s an easy, smart, and time-saving decision for me to say, ‘No, thank you, I’m fine with Indigo.'”
Steve Kanatzar
Owner of The Airplane Restaurant
Indigo Payments has been great for our business. We appreciate that they are attentive to our needs. They answer calls quickly and provide solutions. We are thrilled that they haven’t increased our fees for all the years that we have been with them. The few times that we have upgraded our system, their prices were fair and not inflated. We do business with them because of their honesty.”
Don Clough
Owner of Westwood Power Tools
Our business has been family owned and operated for over two decades, and a cornerstone of our longevity is Customer Service. Our Point of Sale provider for the last two years was leaving us upset and unsatisfied. Mystery charges and unauthorized charges would appear on our bill; when we asked for an explanation our calls were often misdirected or entirely ignored. We were only able to accept Visa and Mastercard because of the high rates. Westchester Watch Works needed a Point of Sale company that provided customer care and support the way we do for our own clients. It was time to switch! We asked a fellow shopkeeper and friend of ours and he recommended Indigo. Our Indigo representative was friendly, informative, and went out of his way to help us make the switch to new microchip-compatible machines. He spent time with our family and regularly visits us to make sure everything is working correctly. We now proudly accept the top five major credit cards thanks to Indigo, and that means we can say “Yes, We Take That!” to all of our clients.”
David, Patricia, and Rebecca Lyon
Owners of Westchester Watch Works
“Credit card processing reps stop by my store on a regular basis with promises of offering “the best” rates. I switched to Indigo because I genuinely liked the Indigo rep. He was sharp, answered my questions and alleviated my concerns.
The kicker, he also gave me the best rate AND guaranteed that that rate would not increase. He has been true to his word. There hasn’t been a rate increase for the five years we have been doing business.
Indigo’s customer service is as good as my rep promised. If there is a charge back or other issue Indigo notifies me of the incident and works with me to resolve the issue.
When I started West Coast Boot Camp I never thought I would need a business partner, but I got one with Indigo Payments.”
Adrian Pietrariu
Owner of West Coast Bootcamp
“We have been Indigo Payments credit card processing customers for seven years. Not only has our initial rate not gone up over that time, but it has actually gone down – twice. The one time we had terminal troubles, we called our local rep on a Monday and had a new terminal up and operating the next day.
Because we own a local business, we like having a local credit card processing representative right here in town. We recommend our payments rep to other businesses all the time.”
Vicki & Kenny Hale
Owners of Woodbrook Sports and Pro Shop
“As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business’ bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I’m even more confident now in my selection of Indigo Payments to process my company’s transactions. Your customer support was exceptional, and I really appreciate it.”
Craig R. Bridgmon
Owner of 7th Wave Car Wash
"We have had a very positive experience with Indigo Payments and our local sales representative. He's prepared us for the new PCI requirements and helped us become EMV ready. Like our shop, the Indigo rep works locally, right here in the community. He always willing to come in to help, and most importantly, he always answers his phone."
Andy Garcia and Tommy Bencharit
Owners of Cycle Depot
I was rescued by Indigo Payments years ago and have remained an avid customer ever since. Native Boutique's previous card provider was charging outrageous rates and when I wanted to cancel, they made it nearly impossible. My Indigo rep not only provided a much, much, lower rate but he also helped me navigate the process of terminating my old relationship. To top it off, in all these years, I've never had a rate increase. Thanks Indigo."
Michelle Helseth
Owner of Native Boutique
"Hal (Ocean View Liquor Owner) has never been happier with our credit card processor. For the first time, we can actually see what we are being charged. Our statement is easy to read and understand. Compared to the way our previous processor hid the rates and fees we were being charged - it's like night and day. And our debit process works great - it didn't use to. Thanks Indigo."
Vaz
Manager of Ocean View Liquor
"We have been in business for 34 years and spent the last 10 years with another processor. We recently switched to Indigo because they showed us a substantial savings on our rates. In addition, they guarantee they will never raise those rates. It bothers me to think how much money we have given away to the other company over all these years."
Danielle Smith
Owner of The Paper Rabbit
"We are a new customer with Indigo Payments. Our rep is a neighbor and when he showed us how much we could save every month, we knew it was time to switch. It seems our old processor just kept raising rates and fees. I like Indigo's guarantee never to raise our rates."
Roger Frey
Owner / Executive Chef at Franks Famous Kitchen & Bakery
"We have been an Indigo customer for over 4 years and use them at all of our shops. We get great friendly service from the company and our local rep. They are good mates."
Alan Melkonyan
Manager at Crispy Crust Pizza
"My relationship with Indigo Payments goes well beyond the transaction. We have patronized each other's businesses for years and I am honored to be be one of Indigo's earliest customers. I trust Linda and her team completely and refuse to entertain other processors' offers. It wouldn't matter what deal I am offered by the competition. With Indigo, my rates have never increased and their service operates on the same high exacting standards that I expect of my own employees and myself."
Sakchai Srongprapa
Owner of Bangkok Thyme
"I'm really happy with Indigo. We have a great rate and the service is top notch. Our rep always responds right away to any concerns and Indigo is right there when we need them."
Craig Kuromi
Owner of ISE Automotive
"The reason I've been with Indigo Payments so long? They really help take care of my business. They proactively alert me to transaction issues ahead of time and my rep is there when I need him - 24/7."
John Borghetti
Tropicalia Brazilian Grill
"Whenever we have a question, we always get a quick response from our Indigo rep or the help desk. It's great to have a processor who always comes through for us when the need is there."
Chiara Borghetti
Manager at Vinoteca Farfalla
"Indigo has always done a great job for me. They respond quickly to calls and work hard to help me resolve any issues. And my rep is always there for me. At this point I would have to say we're like family."
Barry Walker
Owner of The Raven Spa
"It seems that every day I get another credit card processing company calling on the phone promising the lowest rates. I tell them all, 'Not interested.' As an Indigo Payments client for the past five years, I have received excellent customer service and a great rate guaranteed not to go up. Why would I change?"
Patty Pribus
Owner of Blue Ridge Country Store
"Why did we switch to Indigo Payments?
My husband and I genuinely liked the local rep. From the moment we met he was polite, straightforward and had the facts. We’d ask questions and he had answers.
Changing to Indigo was easy; there were no start-up fees or a long-term contract. And customer service has been exceptional. If there's a problem, such as a chargeback or terminal issue, we call our local Indigo rep’s mobile phone and he shows up, in-person. I am confident Indigo’s 800 phone support is just as capable but I wouldn’t know. We have never called the support line in the four years as an Indigo Payments' customer. We see our local rep right here in Charlottesville, whether we need support, or he’s just dropping by to check in.
Good rates. Good service. - It’s good to be an Indigo customer."
Caroline Minsky
Owner of The Artful Lodger
"The Young Men's Shop has been an Indigo Payments customer for five years. Though admittedly, not five years straight. Somewhere along the line another processing company stopped by the shop and promised lower rates. We thought, 'Let’s save a few bucks,' and made a change.
That was a mistake.
What wasn't immediately realized is that the new card processor was adding fees without notice. This was discovered during a cursory review of our monthly statement. The company was charging for every customer support call. Once we started reviewing monthly statements closer we found other fees added and those “lowest rates” were mysteriously increasing.
We switched back to Indigo.
On top of a rate guarantee and a friendly, supportive local rep, Indigo Payments understands the number one concern of all retailers – cash flow is king. If transactions are cleared by 6 PM, the money is deposited into the store’s account by 6 AM the next morning.
The Young Men's Shop has been a local, family run business for thirty-five years and we are growing with Indigo."
Rachel and Harry Marshall
Owners at The Young Men's Shop
"We have been with Indigo for over 10 years. We have been very satisfied working with Indigo and our local rep for all our credit card needs. We look forward to the years to come with having Indigo a part of our business."
Paul Aliotti
Owner of Aliotti's Victorian Corner Restaurant
“The team at Indigo presented us with a solution that improved every aspect of our credit card processing system, as well as added money to our bottom line. In short, our decision to switch to Indigo Payments was probably the single easiest way to put additional money in the owners' pockets.”
Eric Brenner
Co-Owner AuthenTEAK, Inc.
"When we first encountered Indigo they didn’t bad mouth the competition, or try to impress me with shiny new terminals. Instead, we talked through our business operation and financial needs. We were impressed that the rep delivered a payments solution, not just low rates."
Lisa and Joe Green
Owners of Broadway Wine and Spirits
"My Indigo sales rep is awesome! I have never had to call customer support because whenever I have had an issue, my Indigo rep is here, at my door, to resolve it. He's why I stay loyal. Thanks Indigo!"
Debbie Anastasia
Owner of Cannery Row Shell Company
"Indigo treats me and my business as if I am their most important customer. As we have grown to multiple locations, Indigo has grown with us providing new hardware, customer support and training. Most vendors tend to get-in and get-out. Not Indigo, they always have time to help with our payment processing needs."
Ben Amor
Owner of Cloud 9 Smoke Co.
"Our family has run this business since 1929 and has been growing with Indigo Payments since 2009.
For years lines have started at our counter queuing out the door and into the parking lot. That’s a good thing right? Well not necessarily. Taking, filling and processing orders was painfully slow. We could handle the business, what was killing us was handling each sale. When we decided to implement a point-of-sale (POS) system in 2014 to improve the checkout process and capture more valuable customer and business information we looked at all our options and ultimately chose Indigo to implement the new solution.
Indigo worked hand-in-hand with us to set-up and compile over 900 SKUs and integrate them with our other deli scale. We now have more information about each sale and our overall business activity than ever before and we are working with Indigo to implement additional features like employee time clocks and fingerprint readers to access the system. The new system will also allow us to add features like on-line ordering and customer loyalty programs when the time is right.
Business is good. Thanks Indigo."
Madeline Leonard & Suzette DiNardo
Owners of Henri's Bakery
"I’m very happy with Indigo and my local rep. I know that I can call him any time and he almost always answers the phone right away. Whatever the issue, I’m sure we could not get it resolved any faster. This gives me great peace of mind in this important part of my business and I would recommend my rep and Indigo without hesitation."
Aram Serobian
Owner of Home Restaurant
"After being in business for 37 years, we've been through multiple credit card processors. Then we switched to Indigo Payments and have NEVER had an issue. It's 100% customer satisfaction. Thanks Indigo!"
Jim Bellismo Jr.
Owner of Jim's Exotic Fish
"We have been an Indigo customer for seven years, long before they published their Rate Guarantee. There was never an increase before the guarantee or since. I guess that's what you call integrity."
Joe Anastasia
Owner of Kristonio's
"I have tried different payment companies. With the others it's funny the amount of attention given before the contract was signed and lack of [attention] after it was executed. My Indigo rep? Stops by all the time. Just to check on me. That’s service."
Bulent Kerimo
Owner of La Cañada Imports
“From the day I transitioned to Indigo Payments, I realized the relationship would be much different than my previous experiences. I am saving what I was quoted in our first meeting - and in some months - it’s even more. I trust Indigo with my business and know they have my best interests in mind.”
Anil Nagar
Owner of Lutz Dry Cleaning
"Indigo Payments has provided us with great service and competitive rates for several years. Whenever we had an issue, our rep has gone above and beyond the call of duty to resolve the matter in a timely fashion... We're even more confident now in our selection of Indigo to process our company's transactions. We look forward to their continuing care and service in the coming years."
Michele Hefner
General Manager at Manitou Cliff Dwellings
"Credit processing has gone so well with Indigo Payments, I recommend them to other merchants all the time.
Prior to Indigo, we used a bank for our card processing. They started us off at really low rates to get our business then constantly jacked those rates up as time went by. Indigo's rates never to go up. They guarantee it. And the one time I had an issue with our terminal, I made a call and our local rep was here - on site - in under 30 minutes. Thanks Indigo."
Shawn Jenkins
Manager at Meineke Charlottesville
"Indigo Payments has provided us with great service and competitive rates for several years. Working with them has been very easy and enjoyable. They have earned our loyalty, especially because of their local representation. I was told that Indigo would be there for me to back me up in times of need; Indigo and our representative sure came through for me. If I ever open another business requiring credit card processing, Indigo will be involved."
Ken Scholl
Co-Owner of Mikens Academy Auto Service
"Indigo Payments treats me fairly, as though I was their most important customer. As a business owner, I have much to worry about. Indigo payments causes no worries. When I process a credit card, I know the money will be in the account the next day at a low rate I can live with."
Michael Nguyen
Owner of Nail Idol
"I have found working with Indigo Payments to be very easy and enjoyable. I was previously with a local branch of a large West Coast bank and any time I had a problem with terminals or batching issues it involved several phone calls, the first few offshore, which was not very fun as you can imagine. Finally, I would be routed to a native English speaking person here in the states. With Indigo, I have never experienced these headaches. I simply call my local rep and she takes care of the problem. No nonsense. Just quick solutions. Having local representation is very important and is why I stay loyal. If I ever open another business requiring credit card processing, Indigo will be involved."
Johnny Nolan
Owner of Johnny's Navajo Hogan
"Indigo has been simply amazing!
Since signing with them, I have been approached 15 to 20 times by other companies wanting me to change service. Why would I? Indigo always gets my money immediately into my account. When it is needed, their customer support is fast, friendly and attentive.
In short, I am totally satisfied."
William Hudgins
Owner of Platinum Muscle Nutrition
"Ragged Mountain Running is the oldest specialty running store in Virginia. Our family business has been a cornerstone of the Charlottesville running scene for 33 years. We have loyal customers locally, throughout the state, across the country and around the world. To process our business transactions we use Indigo Payments. Indigo has provide Ragged Mountain with great rates and excellent service. Our local rep knows how important each transaction is to our own customer service, making it a point to stop in and check on us whenever he's in the neighborhood. Thanks Indigo."
Audrey Lorenzoni
Manager at Raggged Mountain Running Shop
"We think of our company as an innovative, cutting-edge, small business venture. We started by switching careers to follow our passion for contemporary design and luxury. Soon after starting our business, we met Linda Kelley, one of the owners of Indigo. She immediately grasped our concept and was able to work with our business needs and our idiosyncrasies. Our relationship has been invaluable to our growth and our enjoyment of doing business with like-minded folk. She and her team are great to work with, good communicators, and just plain fun."
Roy Otwell
Co-Owner of Switch Inc
"We have been with Indigo Payments for a long time and are happy we switched. The service is excellent and quick, thanks to our local rep who always has time for us.
Thank you Indigo. We are... growing together."
Bill Karaki
Owner Taste Restaurant
Over the last 20 years Taqueria Los Gallos located in the Salinas Valley, has been a pioneer and staple in the Mexican food industry. We always strive to give our patrons the very best in both quality ingredients and service. That is why we also expect the same when we are the client.
Our local Indigo Payments representative has raised the bar for us by demonstrating unparalleled dedication to our needs such as; keeping us updated with card processing safety practices and latest technologies. Most importantly, I can’t remember the last time we have had to call the main office for support. In the few times we have had issues, our Indigo rep fixed the problem while always answering our questions with a smile.
I wish my local bank and other providers could deliver half of the positive experience that we get from him. I really enjoy recommending Indigo to my family and friends, since it is so hard to find any company nowadays who guarantees that it will not raise its pricing.
Israel Fonseca
Owner of Taqueria Los Gallos
"Indigo provides me with competitive fees and ALWAYS provides first-class service... from my personal representative to the call center. Like most businesses, we are inundated daily by other processors who all say they can save us money. It's an easy, smart, and time-saving decision for me to say, 'No, thank you, I'm fine with Indigo.'"
Steve Kanatzar
Owner of The Airplane Restaurant
Indigo Payments has been great for our business. We appreciate that they are attentive to our needs. They answer calls quickly and provide solutions. We are thrilled that they haven't increased our fees for all the years that we have been with them. The few times that we have upgraded our system, their prices were fair and not inflated. We do business with them because of their honesty."
Don Clough
Owner of Westwood Power Tools
Our business has been family owned and operated for over two decades, and a cornerstone of our longevity is Customer Service. Our Point of Sale provider for the last two years was leaving us upset and unsatisfied. Mystery charges and unauthorized charges would appear on our bill; when we asked for an explanation our calls were often misdirected or entirely ignored. We were only able to accept Visa and Mastercard because of the high rates. Westchester Watch Works needed a Point of Sale company that provided customer care and support the way we do for our own clients. It was time to switch! We asked a fellow shopkeeper and friend of ours and he recommended Indigo. Our Indigo representative was friendly, informative, and went out of his way to help us make the switch to new microchip-compatible machines. He spent time with our family and regularly visits us to make sure everything is working correctly. We now proudly accept the top five major credit cards thanks to Indigo, and that means we can say "Yes, We Take That!" to all of our clients."
David, Patricia, and Rebecca Lyon
Owners of Westchester Watch Works
"Credit card processing reps stop by my store on a regular basis with promises of offering “the best” rates. I switched to Indigo because I genuinely liked the Indigo rep. He was sharp, answered my questions and alleviated my concerns.
The kicker, he also gave me the best rate AND guaranteed that that rate would not increase. He has been true to his word. There hasn’t been a rate increase for the five years we have been doing business.
Indigo’s customer service is as good as my rep promised. If there is a charge back or other issue Indigo notifies me of the incident and works with me to resolve the issue.
When I started West Coast Boot Camp I never thought I would need a business partner, but I got one with Indigo Payments."
Adrian Pietrariu
Owner of West Coast Bootcamp
"We have been Indigo Payments credit card processing customers for seven years. Not only has our initial rate not gone up over that time, but it has actually gone down - twice. The one time we had terminal troubles, we called our local rep on a Monday and had a new terminal up and operating the next day.
Because we own a local business, we like having a local credit card processing representative right here in town. We recommend our payments rep to other businesses all the time."
Vicki & Kenny Hale
Owners of Woodbrook Sports and Pro Shop
"As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business' bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I'm even more confident now in my selection of Indigo Payments to process my company's transactions. Your customer support was exceptional, and I really appreciate it."
Craig R. Bridgmon
Owner of 7th Wave Car Wash
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