SET UP THE ENVIRONMENT
☐ The power outlet you plan to connect to for power should be nearby and unobstructed.
☐ Cords should be able to be plugged in and not freely able to be unplugged or moved.
☐ Make sure that the printer is close enough to your host computer for you to connect the two.
☐ Make sure that the printer is well away from heaters and other sources of extreme heat.
☐ The control panel provides a starting point if there is a setup issue or when additional errors occur.
☐ Does printer have paper?
☐ Does printer have power? Green light should be on and solid on printer.
☐ Is the amber/red error light flashing, if so, how fast?
☐ Are the cords that are plugged into the printer plugged into correct location? ie. USB cable plugged into computer. Ethernet cable plugged into router or switch.
☐ When was the last time printer worked? Did anything in regards to setup change? Was printer moved, did anyone unplug any cords?
Clearing a paper Jam